Members' Meeting 2020 - Miami, U.S.A.  POSTPONED

Management Board:   27 April (Monday)
Members' Meeting:   28 - 29 April (Tuesday to Wednesday)





Frequently Asked Questions


What is the IFFO Members' Meeting about?     

The Members’ Meeting is open to IFFO members only.  Further information can be found via  

When / Where does the Members' Meeting take place?             

The IFFO Members’ Meeting follows a two-day format taking place during April/early May of each year and the meeting locations alternate annually between Miami and a European city - further information via  Once the location and dates are available, details can be found via and also they are included on the home page of and announced by email to all members.

Am I eligible to attend the Members' Meeting?             

Only members of IFFO can attend the Members’ Meeting.  If you have a question about your membership status, please email  If you are interested in membership of IFFO, please go to for an overview and application form.


When does registration open? 

Registration usually opens in late January.  The homepage of will be kept up-to-date with any announcements and an email will be sent to all members once registration opens.

How can I register?       

Registration will be via the online form which can be found via the menu at the top of  To the righthand side of the registration form you can find further details including How to Register, Cut-off Dates, and Changes and Cancellation conditions.

I only want to register for one session, is that possible?  

No, registration for one session is NOT possible.  Individuals who want to attend any part of the event must register for the whole event.

Will you accept registrations onsite?     

No.  Registration closes about one and a half weeks prior to the event.  Therefore, all registrations should be made in advance and by the cut-off date which can be viewed here

When do I need to pay?             

Full payment is required at the point of online registration.  Your registration will not be treated as complete until payment has been made.

Which payment methods do you accept for the registration fee?            

When you complete the registration form, you will be redirected to the SagePay payment site where you will be asked to insert your credit card details (Mastercard, Visa or Amex).  We do not accept payment via any other method.

Where can I find the registration fees? 

Registrations fees can be found here.

Are meals included in the registration fee?        

NO, meals are not included.  However, food is included in the buffet dinner.

Does the registration fee include travel/accommodation costs? 

The registration fee does NOT include any travel or accommodation costs.  These costs need to be settled by the delegate.

What is included in the delegate's registration fee?            

Details of what is included in your registration fee for the Members' Meeting can be found here.

NOTE: Accommodation, travel, meals and any other expenses are NOT included.

What are the cut-off dates for registration and accommodation?           

Cut-off dates can be viewed here

Do I need to provide a photo in order to register for the event?

Yes, a 'head and shoulders' passport style photo is required for your ID badge.  You will need to upload this during the online registration process.

Will I receive a receipted invoice for registration?          

Yes, when you register and pay the registration fee, a confirmation email will automatically be sent to the email address you provided on the registration form.  This will include an attached pdf receipt/invoice.

I haven’t received confirmation of my registration – what should I do? 

A confirmation email should have been sent automatically at the time you registered online and paid.  If you did not receive a confirmation, please send an email to

Can I get a letter of invitation to assist with my application for a visa? 

Once you are fully registered you can request a letter of invitation (this is NOT valid as a visa, it is just to support your application for a visa should you need one).  Further details are available at

What is the cancellation policy for the conference?         

The cancellation terms are available here.

What if I have registered but now cannot attend?         

Email as soon as possible but before the cut-off date.  Note the cancellation policy here.


What are the check-in / checkout times at the hotel?

Further information about check-in and checkout can be viewed here.

Is there a discount at the conference hotel for IFFO delegates?

We always try to secure a group discount for IFFO delegates, however delegates are responsible for payment of their room.  Room rates can be viewed here.

How can I reserve a hotel room, and what are the rates?           

If you need a hotel room, you can request one when you register via the online registration form (subject to availability).  However, note that accommodation costs are NOT included in the registration fee and delegates will need to pay all their accommodation costs.  Accommodation options and rates are available here.  

I haven’t received confirmation of my hotel room booking – what should I do?       

A confirmation email should have been sent to you direct from the hotel shortly after you registered.  If you have not received a confirmation within 7 days, please send an email to

How can I change my hotel booking?    

Once you have received your confirmation email from the hotel, if you need to make a change to your hotel booking you can do this directly with the hotel without involving IFFO, however the IFFO team is happy to help if needed.  Details of who to contact can be found in the registration confirmation email that was automatically sent to you when you registered.

Can I book a room for a private meeting/function?        

If you send an email to we will put you in contact with the hotel.

Are transfers arranged from the airport to the conference hotel?           

NO.  All participants should make their own arrangements at their own expense to travel from the airport to the conference hotel and back.


Where can I access the Programme/Agendas?  

Details will be posted on the events website as they are confirmed.  A full conference schedule, including conference sessions, will be available via the Programme button at the top of

What sessions can I attend?      

The online Programme includes a Participation Category.  Also, you will find a filter option above the Programme and by selecting an option you can check which sessions can be attended.

Which languages will the event take place in and will there be interpreters?    

The main language for the Members' Meeting is English.  Provision has been made for simultaneous interpretation into Spanish and English for the sessions as indicated by * in the programme.

Will presentations be available and how can I access them?      

Pdfs of the presentations will be available to all delegates once each session has begun.  You will need to log into the delegates' area in order to access the presentations.  Login details were sent to you by separate email when you registered for the event.  These login details are specific to this event.

I can't find my log-in details for the Delegates' Area, what should I do?

Send an email to


How can I receive a list of delegates?    

One week after registrations open, a pdf list of delegates will be available here and updated weekly.  However, if you have registered for the event, you can access a more detailed list with contact details via the Delegates Area.

My organisation is interested in sponsorship and/or advertising opportunities. Where can I find more details?  

Information on sponsorship together with the prospectus is available here.

Can I include a flyer/gift in the delegate conference packs?

Details of how to include a flyer/item in the delegate packs are available via the sponsorship prospectus which is available here.

What is the dress code for the meetings?           

Smart casual is suggested.

What if I have special dietary requirements?    

Email if you have any special dietary requirements for the buffet dinner.

Is there a Privacy Policy?            

The Privacy Policy can be viewed at

When will I receive joining instructions?            

These will be sent by email in the form of an Information Sheet about one week prior to the event.

How/when do I receive my registration pack and badge?           

A registration pack and badge will be available for all registered delegates.  If you have booked a room at the conference hotel, a pack and badge will be handed to you when you check-in or it will be delivered to your room.  For non-resident delegates, on arrival at the conference hotel you can pick up your pack from the reception.

Once I am at the event, how can I get help?      

You can send an email to or look out for IFFO Secretariat who can be identified by ‘STAFF’ on their badges.

How can I give feedback after an event?            

We always strive to improve our events and welcome all comments and feedback after each event.  We will send an email to all delegates to invite them to complete an online feedback form.

My question is not listed here. Who do I contact?          

Send an email to